FAMILIES returning from Spain were this week told to quarantine – while the Government warned more curbs may be coming.
It left thousands either out of pocket, battling for refunds or worrying about whether to go on holidays they have booked.
Here we look at some of the problems facing thousands of Brits – and how to protect your holiday plans from lockdown.
Problem 1: I’ve booked a trip but now it’s been cancelled
BIG travel firms like Tui and Jet2 are cancelling trips to Spain, which is good news if you don’t want to go.
That’s because if your flight or package holiday is cancelled, you are legally entitled to a refund.
Package trips should be fully refunded in 14 days and European flights seven days, but there have been frustrating delays.
Samantha Smith, 27, from Swadlincote, Derbyshire, is battling for a refund from Love Holidays after it cancelled a weekend away to Barcelona for her and four friends.
The final payment for the package trip, £1,200, was taken from her account on July 9, but just four days later the break was cancelled.
She immediately requested the money back, but is still waiting after more than two weeks.
Samantha said: “I don’t know why they took our money only to cancel shortly after. I’m sick of endlessly trying to get hold of them.”
The girls instead went camping for £33 each.
Hotel stays that are booked directly are unlikely to be cancelled and you won’t necessarily get a refund, although you should definitely ask.
Problem 2: I’ve booked a trip but it hasn’t been cancelled
THIS is where it gets knotty. Operators don’t have to cancel flights just because the Government’s advice has changed, so you might not get your money back.
Your chance of a refund depends on the kind of trip booked.
With package trips, you can argue for one if your plans have been significantly affected by “extraordinary circumstances”, such as the Government’s travel warning.
With flights booked on their own, you aren’t owed a refund – unless it is cancelled.
You may be able to claim on your travel insurance, but if you took it out after the pandemic broke out in March, it probably won’t cover you.
Airlines may offer you the chance to rearrange flights.
Wendi Lai, 26, a project executive from Clapham in South London, had booked a trip to Alicante for early August, flying out with easyJet, returning on Ryanair.
Neither flight was cancelled but both airlines allowed her to postpone her trip, either via a credit note or by switching her to a flight later in the year.
She said: “It was a relief to know my money wasn’t lost.”
Problem 3: I’ve booked a trip for the future. What can I do?
IF YOU are happy to travel, your holiday will probably go ahead if it’s in an approved country.
If you don’t want to go, check your cancellation policy as you may lose all or some of the money you’ve paid.
Travel insurance will not cover you changing your mind.
You can wait to see if it gets cancelled, and then you’ll get a refund.
Executive assistant Gabriella Stein, 29, is facing this dilemma.
She and her family are going on a £7,400 trip to Miami this October to celebrate her 30th birthday – but face large losses if they hold out for it to be cancelled.
Gabi, from Essex, said: “We’re in limbo. I’d like to speak to someone to discuss the options, but they won’t talk to you until 21 days before departure.
"At the moment, if we were to cancel online, we would lose 30 per cent of the total cost. If we can’t get through to them until 21 days before, we will lose 90 per cent of our money. It seems very unfair.”
- Are you caught up in a battlie for a refund? Email your coronavirus woes to [email protected]
Tips: How to protect your trip
PACKAGE deals are safest.
Note that only two insurers, AllClear and Nationwide, will cover your booking if the Foreign & Commonwealth Office changes its advice because of a development related to the pandemic, according to consumer champion Which?
Only one (Nationwide) will pay out if your destination country restricts its borders.
Nationwide will also cover you if you cancel due to falling ill with Covid, so it’s a good choice, but to get it you need to sign up for the £13-a-month FlexPlus current account.
NURSERIES and childcare providers should reimburse parents forced to pay full fees despite lockdown closures, the competition watchdog has said.
Parents were pressured to make payments after providers said their child’s place would be lost or they would go out of business, the Competition and Markets Authority (CMA) found.
The CMA said it would not take enforcement action, but said parents could still take legal action over breaches of contract and terms they think are unfair.
- CLARKS will swap new kids shoes for a free pair until February if they grow out of them. The deal applies to all full-price “back to school” kids shoes in infant sizes 10 and above until Feb 28, 2021. Sizes 7 to 9.5 can be swapped until Nov 30.
- THE Eat Out to Help Out scheme launches on Monday with an app showing the places offering the discount. Diners can get 50 per cent off meals and non-alcoholic drinks, up to £10 a head on Mondays to Wednesdays during August.
Jobseekers must be careful
By Ashley Hart, Head of Fraud at TSB
LOTS of people are now on the hunt for a new job. Recently, nearly 500 people applied for just two jobs at a London pub.
As always, fraudsters have been active on online job boards such as LinkedIn with fake roles.
They usually offer great salaries with little in the way of experience or qualifications needed – all designed to get you to click ”apply”.
At this point you’re asked for a huge amount of personal information.
This is then used to target you with attacks ranging from telephone scams to phishing emails.
Scammers are also increasingly asking candidates to pay for “security checks” or “pre-employment qualifications” before a job can be offered.
Unfortunately, these are often scams – with an average loss of £4,000.
But you can stay safe when you’re job hunting. Don’t pay up front for any qualifications unless you’ve checked out the provider and done your research.
Don’t pay recruiters to rewrite your CV without checking reviews online to make sure you’ll get a good service.
Be very suspicious if they tell you that this is required to apply for a job.
Finally, check out the recruiter – personal e-mail addresses (like those ending with hotmail.com, or gmail.com) are sure signs of a fraudster at work.
A reputable company won’t mind if you give them a call to check the vacancy is genuine – and it could save you from becoming a victim.
Money test: Is Amazon Fire HD8 tablet kid-proof?
NOT many parents would trust kids with a top-end gadget – but Amazon claims to have invented an unbreakable one to keep them entertained.
The Amazon Fire HD 8 Kids Edition comes with a two-year “worry-free” guarantee promising to replace the tablet if it gets damaged.
The £140 device also comes with a year’s subscription to Fire for Kids Unlimited, with access to thousands of children’s apps, games, videos, books and audiobooks.
Sun personal finance journalist Harriet Cooke and son Jon, three, put it to the test.
"I ONCE let my son sit by my laptop and within seconds he had managed to prise off a key without me noticing.
"Nothing is handled with care and I would never normally let him play with anything worth as much as £140. But I was reassured by the chunkiness of the Amazon Fire HD 8 Kids Edition with its thick casing designed for little hands to grip.
"None of that razor-thin tech here – it’s built like a brick!
"Just don’t make the mistake I did and allow your child to get hold of it before you’ve set it up for them.
"It’ll only end up in a wrestling match when they make a beeline for their favourite apps (in our case CBeebies) and refuse to let go.
"With this device, parents always win. That’s because there are clever timers controlling how long the kid spends using its different functions, like playing games, watching videos or reading books.
"Another great feature is that you can set them learning goals. For instance, they have to spend a certain amount of time reading educational books before they can watch fun stuff on TV.
"If you want them to switch it off at bedtime, the kids’ profiles can be set to disable at a particular time, then you just switch to your own profile and use it as a normal tablet.
"To change any of the timers, a PIN must be entered. Choose something they won’t guess!
"I was worried Jon would get hooked on the games and video apps so I’ve blocked them for now and we mostly use the device for reading books and listening to Audible stories.
"It’s been a great money-saver over lockdown because with the libraries shut, we’ve not been able to borrow books and would have had to buy them.
"The Fire has hundreds of books for three to five-year-olds, with Jon’s favourites being the Mr Men and Thomas the Tank Engine collections.
"Had we ordered the Mr Men and Little Miss complete series physical books, I would have paid £59.99. That’s already more than 40 per cent of device’s cost.
"I’ve also discovered the wonders of Audible books on there. If Jon’s still not sleepy after books at bedtime I pass the baton to Episodes actors Tamsin Greig and Stephen Mangan and their beautifully-read fairytales on Audible.
"They read to him instead – and do a much better job than me!
"There are also loads of good apps on there to support his phonics and maths learning and although we don’t have time for videos, I can see how useful they would be on long car journeys.
"As for breakability, it’s more than passed the test. I’ve seen Jon stand on it, drop it and splash it with water. It’s survived without a scratch."
Maddy Tooke, coupon queen
My top five freebies this week are:
- Free bike health check and use the government £50 repairs voucher at Halfords. Find your local store and book now at bit.ly/halfords50voucher.
- Free Krispy Kreme doughnut for signing up to Krispy Kreme Rewards. Sign up and get a doughnut at bit.ly/krispykremefree. Redeem your voucher in-store.
- O2 customers get one month free online wellbeing classes and workshops for kids from Seedlings. Offer available until August 10. bit.ly/seedlingso2
- Free official practice driving theory tests, available for car drivers, motorcycles, lorry, bus and coach drivers. bit.ly/freetheory
- Free cardiovascular guides from The British Heart Foundation at bit.ly/bhfguides
Maddy Tooke's Top 10 voucher codes
- SAVE up to 70 per cent in the ASOS sale with code ASOSNEWSUMMER. Use Quidco to get a further 15 per cent off first order. bit.ly/asosquidco
- Get 20 per cent off orders over £80 from Benefit Cosmetics with code L2H3-AWSP. Expires tomorrow. bit.ly/benefit1050
- Save an extra 20 per cent in the Phase Eight up to 70 per cent off sale with code EXTRA20. Ends August 11. bit.ly/phase820
- Get eight per cent off hotel bookings at Expedia. Use code affukhotel8q3 from Vouchercodes.co.uk. Book by October 4. bit.ly/expedia8
- Save an extra ten per cent off sale orders from Vans with code EXTRA10 from Vouchercodes.co.uk. Offer ends August 11. bit.ly/vans10sale
- Get an extra 20 per cent off sale orders from Converse with code EXTRA20. Ends August 21. bit.ly/converse20extra
- Save £2 on selected books and DVDs from Tesco. Use code GRTPYY at checkout. One code per transaction. Valid until tomorrow. bit.ly/tesco2off
- Get £15 off Cotton Traders orders over £70 with code A484 from Vouchercloud.com. Code expires August 16. bit.ly/cottontraders15
- Get £10 off first salon bookings over £30 made through Treatwell. Use code TENOFF from Vouchercloud.com. Expires August 28. bit.ly/treatwell10off
- Celebrate Breast Feeding Week at Tommee Tippee and get 20 per cent off selected items. Code BREASTIVAL20. Ends August 9. bit.ly/breastival20
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