Restaurant owner’s savage reply to ‘self-obsessed’ family who left bad review

A Blackpool restaurant has replied to a “self obsessed” family with a savage response after they gave them a negative review online.

DebbieW complained on TripAdvisor after her family was told they could not be seated at the West Coast Rock Cafe.

She said that the staff refused to seat her, another adult and six children when they visited in October, reports LancsLive.

The family-run business claims that it was the family’s fault for not making a reservation during coronavirus restrictions.

Debbie, from East Yorkshire, wrote: "Refused to seat a family of two adults and six children despite the fact we said that three older kids could sit alone.

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She added: "Spoke to manager who was extremely unhelpful.

“Not had this issue with any other place.

"Turning a very large order down there especially at these times and for no reason.

“Management is very poor! I hope they own it!"

The restaurant, which has a 4.5 out of 5 rating, replied: “Thanks very much, we do own it!

“33 years and counting.

"If there are more than 6 of you it is probably best to check before turning up.

“Common courtesy I would think in these difficult times for businesses.”

They added: “There are a some very self obsessed people about that’s for sure."

The restaurant serves burgers, steaks, fajitas, ribs and milkshakes and has been operating since 1987.

Diners can even get a free meal on their birthday.

The restaurant is now offering a delivery service due to lockdown which is free to most of Blackpool.

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