More than two million holidaymakers out of pocket over flights they could not take due to Covid rules

MORE than two million holidaymakers are out of pocket over flights they could not take.

They were unable to fly due to Covid rules but flights were not cancelled.

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As a result they were not entitled to a refund.

A survey by watchdog Which? estimates that in the past year 2.3million people lost out.

Of those who told Which? they did not get their money back, 49 per cent claimed they could not travel because of national or regional lockdown restrictions instructing them to stay at home.

Ryanair told Which? that passengers who book non-refundable flights are not entitled to refunds if they choose not to travel on flights which have operated.

The Competition and Markets Authority is probing if airlines flouted consumer rights.

Rory Boland, of Which? Travel, said: "With non-essential travel currently illegal, airlines must play their part in protecting public health by ensuring no-one is left out of pocket for abiding by the law and not travelling.

"All airlines should allow passengers the option to cancel for a full refund, as well as fee-free rebooking options, while these restrictions remain in place."

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